Return & Refund Policy – Aalvee.com
Last Updated: October 2025
At Aalvee, we value our customers and want you to shop with confidence. We always aim to provide high-quality Ihram wear, modest fashion, and household essentials that meet your expectations.
If you are not fully satisfied with your purchase, please review our return and refund policy below.
- Return Eligibility
You may request a return or exchange if:
- You received a wrong, defective, or damaged item.
- The product you received differs from the description or image on our website.
- You notify us within 3 days of delivery.
Please note: Due to hygiene and religious reasons, Ihram clothing, Hijab, Abaya, and other wearable items cannot be returned or exchanged once worn, washed, or used.
- Non-Returnable Items
To ensure product safety and hygiene, the following items are non-returnable:
- Ihram clothing and accessories
- Hijabs, Khimars, Abayas
- Undergarments or personal wear
- Baby clothing and accessories
- Used or washed items
- Sale, discount, or clearance items
- Return Process
If your item meets the return criteria:
- Email us at support@aalvee.com within 3 days of receiving the product.
- Include your order number, product name, reason for return, and clear photos of the issue.
- Our support team will verify your claim and provide the return instructions.
Products must be returned in original condition, with all tags and packaging intact.
- Refund or Replacement
Once your return is approved:
- Replacement: We will send you a new product at no additional cost.
- Refund: If a replacement is not possible, we will issue a refund to your original payment method within 7–10 working days.
Refunds are processed only after the returned product is received and inspected.
- Order Cancellations
Orders can only be canceled within 2 hours of placing them.
After that, processing begins, and cancellation is not possible.
- Delivery Issues
If your order is lost or not delivered within the estimated timeframe:
- Please contact us with your order details.
- After verification with the courier, we will arrange a replacement or full refund if applicable.
- Contact Us
For any return or refund queries, please contact:
WhatsApp 01717679832
We appreciate your trust in aalvee.com and promise to deliver modest, high-quality products with care and honesty.