Privacy Policy for Aalvee.com
Effective Date: October 4, 2025
Welcome to Aalvee.com . Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from Aalvee.com.
- Information We Collect
We collect the following types of information:
a. Personal Information
When you make a purchase or register on our site, we may collect:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely through third-party providers)
b. Non-Personal Information
We also collect:
- Browser type and device information
- IP address
- Pages visited and time spent on the site
- Cookies and similar tracking technologies
- How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate order updates and respond to inquiries
- Improve website functionality and customer experience
- Send promotional emails (only if you opt-in)
- Prevent fraud and ensure security
- Cookies and Tracking
Aalvee.com uses cookies to:
- Remember your preferences
- Analyze site traffic and performance
- Offer personalized recommendations
You can disable cookies through your browser settings, but some parts of the site may not function properly if you do.
- Sharing Your Information
We do not sell or rent your personal information.
We only share it with trusted third parties, when necessary, such as:
- Payment processors (e.g., Stripe, PayPal)
- Shipping and logistics providers
- Analytics tools (e.g., Google Analytics)
These partners are required to protect your data and use it only for agreed purposes.
- Data Retention
We keep your information only as long as necessary to:
- Fulfill orders and provide customer service
- Meet legal and accounting obligations
You can request deletion of your personal data anytime by contacting us.
- Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion
- Withdraw consent to marketing emails
- File a complaint with your local data protection authority
To exercise these rights, contact us at support@aalvee.com.
- Data Security
We use SSL encryption and secure hosting to protect your information.
While we take all reasonable precautions, no online transmission is completely secure. You share information with us at your own risk.
- Third-Party Links
Our website may include links to third-party sites.
We are not responsible for the privacy practices or content of those websites.
- Updates to This Policy
We may update this Privacy Policy occasionally.
The “Effective Date” at the top will always indicate the latest version.
We encourage you to review this page regularly.
- Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Terms & Conditions for Aalvee.com
Effective Date: October 4, 2025
Welcome to Aalvee.com (“we,” “our,” “us”). By accessing or using this website, you agree to be bound by the following Terms and Conditions. Please read them carefully before making any purchase or using our services.
If you do not agree with any part of these terms, please do not use our website.
- General Information
Aalvee.com is a family-run business based in Bangladesh, offering Ihram clothing, abayas, hijabs, khimars, Bengali traditional wears, stitched and unstitched dresses, baby clothing, bags, and household accessories.
All products displayed on our website are subject to availability and may vary slightly in color, texture, or design due to photography and lighting.
- Use of the Website
By using Aalvee.com, you agree to:
- Provide accurate and complete information during checkout or registration.
- Not misuse the website for fraudulent, harmful, or illegal activities.
- Respect our intellectual property, including product images, text, and designs.
We reserve the right to suspend or terminate access to any user who violates these terms.
- Products and Pricing
- All prices are listed in Bangladeshi Taka (BDT) unless stated otherwise.
- We reserve the right to change prices, offers, or product details at any time without prior notice.
- Product availability may change depending on stock levels.
In case of pricing or description errors, we may cancel or modify orders after notifying you.
- Orders and Payments
- Orders are confirmed only after successful payment or Cash on Delivery confirmation.
- We accept secure payments through verified gateways.
- You agree to provide accurate shipping details to ensure smooth delivery.
If an order cannot be fulfilled, we reserve the right to cancel it and refund your payment.
- Shipping and Delivery
- We deliver across Bangladesh using reliable courier partners.
- Delivery times may vary depending on your location and product type.
- Aalvee.com is not responsible for delays caused by courier services, customs, or unforeseen events.
- Returns and Refunds
Our Return and Refund Policy outlines detailed guidelines on how to request returns, exchanges, or refunds.
Please visit our Return & Refund Policy page for more information.
- Intellectual Property
All content on Aalvee.com — including images, logos, designs, text, and layout — is the property of Aalvee.com and protected by copyright laws.
You may not copy, reproduce, or use our materials without written permission.
- Privacy Policy
Your personal information is handled in accordance with our Privacy Policy.
By using our site, you consent to our data collection and usage practices.
- Limitation of Liability
Aalvee.com is not liable for:
- Any indirect, incidental, or consequential damages from product use or website access.
- Minor color or texture differences between product images and actual items.
- Delays, service interruptions, or third-party service failures beyond our control.
- Indemnification
You agree to indemnify and hold harmless Aalvee.com, its owners, and employees from any claims, damages, or losses arising from your misuse of the website or violation of these terms.
- Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of Bangladesh.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Sylhet, Bangladesh.
- Contact Information
For questions about these Terms & Conditions, please contact us at:
Shipping Policy for Aalvee.com
Effective Date: October 4, 2025
Thank you for shopping at Aalvee.com. We aim to deliver your order quickly, safely, and efficiently across Bangladesh. Please read our shipping policy carefully to understand how we handle deliveries, estimated timelines, and related matters.
- Delivery Coverage
We currently deliver nationwide across Bangladesh, including major cities and remote areas through our trusted courier partners.
International delivery options may be added in the future — updates will be posted on our website and social media pages.
- Processing Time
- Orders are usually processed within 1–3 business days after payment confirmation.
- During peak seasons (Eid, Puja, Ramadan, etc.), processing times may be slightly longer due to high demand.
- You will receive a confirmation email or SMS once your order has been processed and shipped.
- Estimated Delivery Time
- Inside Dhaka: 1–3 business days
- Outside Dhaka: 3–5 business days
- Remote or rural areas: 5–7 business days
Please note that these are estimated timelines. Delivery delays may occur due to weather conditions, courier workload, or unforeseen circumstances.
- Shipping Charges
- Shipping charges vary based on weight, location, and delivery method.
- The final delivery cost will be shown at checkout before completing your purchase.
- Occasionally, we offer free shipping on special promotions or minimum purchase amounts.
- Order Tracking
Once your order has been dispatched, you’ll receive a tracking number and courier details via email or SMS.
You can use this information to track your shipment status directly on the courier’s website.
- Delivery Attempts
- Our delivery partners will attempt delivery at your provided address.
- If you are unavailable, they may contact you to schedule another delivery attempt.
- Orders not received after repeated attempts may be returned to us, and additional delivery charges may apply for reshipment.
- Cash on Delivery (COD)
- Cash on Delivery is available for most locations in Bangladesh.
- Please ensure the exact amount is ready upon delivery.
- Orders placed under COD may be verified by phone or SMS before dispatch.
- Damaged or Missing Packages
If your package arrives damaged or incomplete, please notify us within 48 hours of receiving it.
Email us at support@aalvee.com with your order number, photos of the damaged product/package, and a brief description.
We’ll investigate and offer a suitable replacement or solution according to our Return & Refund Policy.
- Address Accuracy
Please double-check your shipping address before confirming your order.
Aalvee.com will not be responsible for packages lost or delayed due to incorrect or incomplete addresses.
- Contact Us
For any shipping-related inquiries, please contact:
Cancellation Policy for Aalvee.com
Effective Date: October 4, 2025
At Aalvee.com, we value our customers and strive to ensure a smooth and transparent shopping experience.
This Cancellation Policy explains how and when you can cancel an order placed through our website.
- Order Cancellation Before Shipment
- You may cancel your order within 12 hours of placing it or before it has been shipped, whichever is earlier.
- To cancel, please contact us immediately via:
📧 support@aalvee.com or call the number provided on our website.
- Once your order is confirmed for cancellation, we will issue a full refund (if payment was made in advance).
- Orders Already Shipped
- If your order has already been shipped or handed over to the courier, it cannot be canceled.
- However, you may still request a return or exchange after receiving the product by following our Return & Refund Policy.
- Prepaid Order Refunds
- For prepaid orders canceled before shipment, refunds will be processed within 5–7 business days through the same payment method used at checkout.
- Bank or payment gateway processing times may vary.
- Cash on Delivery (COD) Orders
- COD orders can be canceled by contacting us within the cancellation window (before shipping).
- Repeated cancellations of COD orders without valid reasons may result in account restrictions or denial of COD service for future orders.
- Company Rights
- Aalvee.com reserves the right to cancel any order due to product unavailability, payment verification failure, incorrect pricing, or suspected fraudulent activity.
- In such cases, customers will be informed promptly, and any payment made will be refunded in full.
- Contact Us
If you wish to cancel an order or have any questions regarding cancellations, please reach out to us at:
Payment Policy for Aalvee.com
Effective Date: October 4, 2025
At Aalvee.com, we value your trust and ensure that all transactions are handled securely and transparently. This Payment Policy explains the available payment options, billing procedures, and safety measures we follow.
- Accepted Payment Methods
We currently accept the following payment options for your convenience:
- 💳 Online Payments: Debit/Credit Cards, Mobile Banking (bKash, Nagad, Rocket)
- 💵 Cash on Delivery (COD): Available for most locations within Bangladesh
- 🏦 Bank Transfer: Available for select bulk or customized orders (contact us for details)
All online payments are processed through secure and verified payment gateways to ensure your data remains safe.
- Payment Confirmation
- Once payment is completed, you will receive an order confirmation email or SMS with your order number and invoice details.
- If your payment is unsuccessful, please retry or contact our support team for help.
- Cash on Delivery (COD)
- For COD orders, please ensure that the exact payment amount is ready upon delivery.
- Our delivery agent will hand over your package once the payment is received in full.
- COD may not be available for special or high-value orders.
- Security & Privacy
Your payment security is our top priority.
All online transactions on Aalvee.com are encrypted using SSL technology and processed through reliable, PCI-compliant payment gateways.
We never store your card or payment details on our servers.
For more details, please see our Privacy Policy.
- Pricing and Errors
- All prices on Aalvee.com are displayed in Bangladeshi Taka (BDT) and include applicable taxes unless otherwise stated.
- In case of pricing errors, we reserve the right to cancel the order and issue a full refund.
- Refunds
If your order is canceled or returned, refunds (for prepaid orders) will be processed within 5–7 business days after confirmation.
Please refer to our Return & Refund Policy for full details.
- Contact Us
For payment-related questions or issues, please contact us at:
FAQ — Frequently Asked Questions
Here’s a ready-to-publish FAQ section you can include on your site (under a separate “Help” or “Support” page):
- What types of products does Aalvee.com sell?
We offer Ihram clothing and accessories for Hajj & Umrah, abayas, hijabs, khimars, stitched/unstitched dresses, baby products, bags, and household items.
- Is Aalvee a family-run business?
Yes! Aalvee.com is proudly a family-run brand focused on preserving Bengali tradition and culture through our curated collections.
- How can I place an order?
Simply browse our online store, select your items, add them to your cart, and proceed to checkout. You can pay online or choose Cash on Delivery (COD).
- Do you deliver all over Bangladesh?
Yes, we deliver to all major cities and rural areas through trusted courier partners.
- How long does delivery take?
- Inside Dhaka: 1–3 business days
- Outside Dhaka: 3–5 business days
- Remote areas: 5–7 business days
- Can I return or exchange a product?
Yes, you can request a return or exchange within 3 days of receiving your order. Please visit our Return & Refund Policy for more details.
- Do you ship internationally?
Not yet — currently, we deliver only within Bangladesh. We plan to expand internationally soon.
- How can I contact customer support?
You can email us anytime at support@aalvee.com or reach us via the contact form on our website.
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